Online Booking and Scheduling Questions and Answers

Cost and Free Trial

Q: How much does it cost?
A: The web site with online appointment booking and scheduling system is completely free to use for the first 30 days after you sign- up. If you decide you do not like it during that time, just cancel your account and you will not be billed for anything. If you decide to keep your account, you pay $29.95/month or $19.95/month if paid in advance for 1 year.

Q: How can I be sure that the online appointment booking and scheduling system is really going to work for my business?
A: Download it and try free for 30 days. Or, just take a look at our demonstration site at www.OurOnlineAppointment.com/MedDemo. Try scheduling and booking an appointment or two. Remember, your site will have the same layout as the demonstration site; you will be able to customize the text and graphics as well as select what pages and information is displayed. If you do not want people to be able to see a list of your products, services, specials, or employees, you can just shut those pages off. You can even disable the appointment booking and scheduling section if you only want to have a web site, but not take online appointments.

Setup and Usage

Q: What will my site look like?
A: Your site will contain the following pages:

Welcome page: This is the page that your customers will see when they first visit your web site.
Booking page: This is the page that is used to book and schedule online appointments.
Services page: All the services that are available for online appointment scheduling are displayed.
Our History page: List information about your company history to give potential or existing customers an idea of your company history.
Employees page: List the names of the available employees who can take online appointments.
Specials page: List any specials your business offers.
Contact Information page: List your e-mail address, phone number, address, and directions to your business.

Q: How do I setup my business's own, custom web site? How long will setup take? Is it difficult?
A: The Web Site Setup Wizard in Orchid Medical Spa Software makes setting up your business's own, custom web site fun and easy! Web site setup takes less than 10 minutes.

Q: How do my clients book appointment requests over the Internet?
A: Your clients can book and schedule an appointment in just a few minutes. Clients need to simply click on Appointment at the top of the site, enter his or her contact information, select an employee, service, date and time for the appointment and then the request will be sent to your Orchid Medical Spa Software to await approval.

Q: Once a client books and schedules an appointment request over the Internet, how does my business get notified of the appointment? Do I have the option to accept or reject the appointment request?
A: Orchid Medical Spa Software will "talk" to your web site and the Internet. Orchid Medical Spa Software will receive the request for the appointment. You have the option to accept or reject the appointment request.

Security

Q: How safe is the online appointment booking and scheduling system? I do not want somebody having access to my customers' information.
A: Your web site does not contain any of your customers' information or sales information from your business. Additionally, your database is never transferred to the web site. The only basic information about days and times your employees are available to accept new appointments are displayed on your web site. This information, as well as other information (such as lists of products and services) can by hidden at any time.

Q: Can I set a password that my clients must enter before they can book an appointment request over the Internet?
A: Yes. You can set a password in the Web Site Appearance feature of Orchid Medical Spa Software. Your customers will have to enter this password before they can make an appointment request.

Integration

Q: I already have a web site. Can I use the online appointment booking and scheduling and keep my current web site?
A: Yes. All you need to do is place a link on your web site to allow your customers to book and schedule online appointments. See Using Your Own Web Site page for more information.

Q: I already have my own domain. Can I use the online appointment booking and scheduling with my own domain?
A: Yes. If you have web site hosting with your domain, then all you need to do is place our index.html page in the root of your web site. You can obtain this file from www.OurOnlineAppointment.com/ACCOUNT/index.html (where ACCOUNT is your account name)

The other option is to transfer your domain to us or give us access to your domain and we will setup everything for you.