Free and Unlimited Training & Support
with subscription. Free three month subscription included with your initial software purchase
A free three month unlimited training and technical support subscription is included with your Orchid Windows software purchase,
so you will have plenty of time to learn the software and reach out to us for any help you may need. You can receive free technical
support, training, and hardware setup from our friendly and knowledgeable Customer Support Specialists.
Support Options
When you purchase Orchid Medical Spa Software for Windows, we include a free subscription to our training and support plan for the first
three months. After that, if you need support or training, you can choose one of the two options below that works best for your business:
OR
Unlimited Training and Support Subscription:
Provides unlimited phone and e-mail training and support during DaySmart’s regular business hours. Generally, e-mails are answered the same business day.
Get the $59/Month Unlimited Subscription
One Year of Unlimited Support for $599
The first two month subscription payments are paid when you sign up for the monthly support subscription.
Subscription can be canceled any time.
Pay As You Go:
Pay for phone/remote training and support as you go for $99 per incident or one hour training session.
Questions via e-mail are free and generally answered the same business day.
More about support options and policies
Getting Started
If you’re just setting up Orchid for the first time, we have some valuable resources to help make it easy to install and learn how to use the software at your own pace.
Follow these simple steps to install and set up Orchid on your business computer(s).
Sign up for a free webinar for basic features, advanced concepts or payroll setup.
Over 2-dozen training videos are easily accessible.
Helpful Downloads
Download a free trial of the latest Orchid version for Windows.
Download a PDF of the User’s Guide to view at home or on a mobile device.
Helpful utilities that you may need, previous software versions, and hardware drivers for your POS hardware can be downloaded here.
Troubleshooting and setup documents can be downloaded to help with common issues.
Software Updates
The latest release is Version 10.0.3
View release history for detailed release information
Updating to the latest maintenance release of your current major version is free. Select ‘Check for Updates’ from the Help drop-down menu in Orchid to download and install the latest free maintenance release.
Get all the great new features now available with Orchid Version 10 when you update from a previous release.