Free and Unlimited Training & Support

with subscription. Free three month subscription included with your initial software purchase

A free three month unlimited training and technical support subscription is included with your initial Orchid Windows software purchase, so you will have plenty of time to learn the software and reach out to us for any help you may need. You can receive free technical support, training, and hardware setup from our friendly and knowledgeable Customer Support Specialists.

Get In Touch With Us





(248) 491-0200 or (800) 604-2040

remote support and training

Monday-Friday 9am-7pm EST
Saturday 10am-2pm EST

Support Options

When you purchase Orchid Medical Spa Software for Windows, we include a free subscription to our training and support plan for the first three months. After that, if you need support or training, you can choose one of the two options below that works best for your medspa:


Unlimited Training and Support Subscription:

Provides unlimited phone and e-mail training and support during DaySmart’s regular medspa hours. Generally, e-mails are answered the same medspa day.

Get the $59/Month Unlimited Subscription One Year of Unlimited Support for $599

The first two month subscription payments are paid when you sign up for the monthly support subscription. Subscription can be canceled any time.

Pay As You Go:

Pay for phone/remote training and support as you go for $99 per incident or one hour training session. Questions via e-mail are free and generally answered the same medspa day.

Getting Started

If you’re just setting up Orchid for the first time, we have some valuable resources to help make it easy to install and learn how to use the software at your own pace.

Installation Guide

Follow these simple steps to install and set up Orchid on your medspa computer(s).

Free Webinars

Sign up for a free webinar for basic features, advanced concepts or payroll setup.

Online Training Videos

Over 2-dozen training videos are easily accessible.

Helpful Downloads

Free Trial

Download a free trial of the latest Orchid version for Windows.

User's Guide

Download a PDF of the User’s Guide to view at home or on a mobile device.

Software Downloads and Drivers

Helpful utilities that you may need, previous software versions, and hardware drivers for your POS hardware can be downloaded here.

Document Library

Troubleshooting and setup documents can be downloaded to help with common issues.

Software Updates

The latest release is Version 11.0.1

View release history for detailed release information

Maintenance Releases

Updating to the latest maintenance release of your current major version is free. Select ‘Check for Updates’ from the Help drop-down menu in Orchid to download and install the latest free maintenance release.

Update Pricing & Features

Get all the great new features now available with Orchid Version 10 when you update from a previous release.

footer shadow

Talk with our experts

tel: 800.570.0500

or send us a message »

Copyright © 2014 DaySmart Software. All rights reserved. home | privacy | sitemap | policies