Training and technical support

Orchid Medical Spa Software offers the best training and support in the industry

Orchid Medical Spa Software is the easiest business management software available for your medical spa, but if you ever need our help we will always be available to you - for FREE. With your purchase* of Orchid Medical Spa Software you will receive:

*See policies for details.

Setting up Orchid Medical Spa Software for the first time

Let us help you get started! If you are setting up the software for the first time, we can help you with installation instructions, and also get you going on implementing the program in your medical spa.

Installation Guide: Get the software installed on your computer(s) within just a few minutes.

Getting Started:Our getting started guide has information on how to set up Orchid Medical Spa Software when you first run it on your computer.

Once everything is installed and running on your computer, be sure to utilize our great training resources. Our training program will help you enter your spa info, give basic information about running your medspa with the software, and provide advanced help when you're ready to use the extensive features of Orchid Medical Spa Software.

Learn how to run your business with Orchid Medical Spa Software

So you've got Orchid Medical Spa Software, but now what do you do with it? We can help you learn how to use the program to manage your business. Orchid Medical Spa Software is easy to use, and with our extensive training resources, you will have everything running smoothly in your medspa in no time.

Training webinars: Attend a free webinar to learn everything from the basics to advanced features.

Training videos: Orchid Medical Spa Software includes over a dozen training videos inside the software which provide walk-throughs on how to use common features and set up the program for the first time. Be sure to check them out on your Orchid Medical Spa Software Welcome screen.

One-on-one training: We provide two hours of free one-on-one training sessions over the phone when you purchase Orchid Medical Spa Software. You get personal attention from a training expert and you get all of your questions answered right away. Give us a call at (800) 604-2040  to schedule your training.

Update to the latest version

The latest release of Orchid Medical Spa Software is Version 9.2.0

Check the release history for detailed version information.

Updating your software with the latest maintenance release is free, and it only takes a couple of minutes to do. You can download and install a maintenance release to your current version of the software by checking for updates from the Help drop-down menu.

If you're looking to update to the latest version from a previous release of Orchid Medical Spa Software to gain access to all the great new features that are now available, check out the update pricing information.

Note: Only Orchid Medical Spa Software 7  and later are supported. You should update to the latest version if you are currently using Orchid Medical Spa Software 6  or older.

Get all the downloads you need right here!

Software downloads and drivers: If you are looking for drivers for hardware, need to install an older version of Orchid Medical Spa Software or need to install/re-install utilities that Orchid uses, click here for a list of helpful download links.

First time download: If you are installing Orchid Medical Spa Software on your computer for the first time, check our first time installation instructions and download page.

Download the free trial: If you haven't  purchased Orchid Medical Spa Software yet, check out the free trial of the latest version.

Get help with your hardware

If your hardware is defective, please contact the appropriate manufacturer below. View the policies page for warranty information.

Have questions and looking for answers?

Get your questions answered with our comprehensive documentation.

Knowledge Base: Our extensive Knowledge Base has the answers to questions on how to use Orchid Medical Spa Software as well as some troubleshooting tips if you are running into any problems.

User's Guide: A searchable version of our complete user's guide is available inside Orchid Medical Spa Software, and can also be downloaded as a PDF if you would like to learn about Orchid when not at your computer.

Document Library: Our document library has troubleshooting and setup documentation that our customer support specialists develop to further help with common problems.

Connect with us: Remote training and support allows a customer support specialist to connect directly to your computer to show you how to use Orchid Medical Spa Software and help fix complex problems if needed.

Here's all the other technical support you might be looking for

Support Forms: For lost password, serial number, domain transfer, and other forms for special support incidents, click here.

Hardware Requirements: Computer requirements for running the latest version of Orchid Medical Spa Software.

Company Privacy Policy: We are committed to respecting your privacy and keeping your information secure. View our privacy policy for more info.

Company and Support Policies: Information about our technical support, return, update, hardware support, and other policies.

Need to contact us? Here's how:

E-mail: support@daysmart.com
Phone: (800) 604-2040
Fax: (734) 943-6018

Support Hours:
Monday-Friday: 9am-6pm EST
Saturday: (e-mail only) 10am-2pm

Looking for credit card processing support? Contact X-Charge at (800) 338-6614

Note: Only Orchid Medical Spa Software Version 7  and later are supported. You should update to the latest version if your are currently using Orchid Medical Spa Software Version 6 or older.