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Orchid Medical Spa Software
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Technical
  Support                medi-spa software
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The Best Support in the Industry

Orchid is quality-built program that is the easiest medical spa software to use. But if you ever need our help, we will always be available to you - for FREE. With your purchase* of Orchid software, you will receive:

  • Free and unlimited web-based training for life
  • Free and unlimited e-mail and web-based training for life
  • Free and unlimited phone technical support for one year
  • Free software and hardware setup during first year
  • Two hours of free one-on-one personal training over the phone
  • Free downloadable maintenance releases for life
  • Free software updates for one full year
  • Free transfer of your information from a competitor's product
  • Free detailed training videos and in-depth user's guide
  • Free and unlimited access to our extensive knowledge base

Looking for some help?

You are in the right place! If you cannot find what you need, send us an e-mail and we will get right back to you with answers.

Contact Us

Support Hours:
Monday-Friday: 9am-5pm EST
Saturday: (e-mail only) 10am-2pm

E-mail: support@cmjdesigns.com

Phone: (248) 491-0200
Fax: (734) 943-6018

Credit card processing support:
(800) 338-6614

Updates

Maintenance releases to your current version of the software are available by checking for updates from the Help pull-down menu.

Purchase an update to the latest version to access all the great new features.

Support Forms

For lost password, serial number, domain transfer, and other forms for special support incidents, click here.


Company and Support Policies

Information about our technical support, return, update, hardware support, and other policies.

Hardware Requirements

Computer requirements for running the latest version of Orchid software


Company Privacy Policy

We are committed to respecting your privacy and keeping your information secure. View our privacy policy for more info.



Hardware support contact info

If your hardware is defective, please contact the appropriate manufacturer below. View the policies page for warranty information.


Receipt Printers

Epson Phone Support:
(562) 276-1314
Epson Online Service and Support
Find an Authorized Epson Service Provider

Credit Card Readers

Magtek Technical Support:
(800) 788-6835 or (651) 415-6800

Bar Code Scanners

Metrologic Technical Support:
(800) 436-3876

Computers

Hewlett Packard Support:
(800) 334-5144

Cash Drawers

MMF Technical Support:
(800) 769-1954
APG Technical Support:
(763) 571-5000

Keyboards

Unitech Technical Support:
(800) 861-8648

*Software purchase refers to payment plan or full one-time purchase. Additional training and phone support can be purchased after this free support and training has elapsed according to the support policies.

Medical Spa software that's easy to use is what Orchid Medical Spa Software is all about.

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