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Technical Support 
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Policies
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Technical Support
At CMJ Designs Inc, makers of Orchid Medical Spa management software, we believe in providing more than just solutions. Our technical support team is committed to customer service excellence. Software technical support is available in any of the formats listed below:
In Your SoftwareFree Training VideosOrchid Medical Spa Software comes with training videos. Each video is about 2 to 3 minutes each and shows how to use the basic features in Orchid Medical Spa Software. These videos can be viewed by clicking on the Video section towards the bottom-right corner of the Orchid Medical Spa Software Welcome screen.You can also download the training videos here: User's GuideOrchid Medical Spa Software comes with a complete User's Guide which can be accessed in any of the following ways:
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Web BasedE-mail SupportAll e-mail support is free for the first two years after purchase. Send all e-mail support questions to support@CMJDesigns.com.Online Knowledge BaseOur Knowledge Base is continuously updated by our technical support team to provide answers to frequently asked questions and solutions to common problems. You can easily search through our Online Knowledge Base to find an answer to common problems within minutes.
Free Software UpdatesAll software updates are free for the first 2 years after purchase. Current users of Orchid Medical Spa Software can upgrade to the newest version or a different package by visiting our Updates page. After the first 2 years, software updates can be purchased at reduced prices.Online Drivers and DownloadsAny drivers for supported hardware as well as downloads for programs that work with Orchid Medical Spa are available for easy download on our web site. |
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Phone SupportAll phone support is free for the first 90 days after your initial software purchase, up to two hours of total time, by calling our technical support line. If you have Internet access, we can also connect live to your computer and provide support directly on your PC. Support is available Monday - Friday 10:00 AM to 7:00 PM and on Saturday from 10:00 AM to 3:00 PM Eastern Standard Time. Software Technical Support: 1-248-491-0200 Credit Card Processing Support: 1-800-338-6614 Fax: 1-734-943-6018 After the first 90 days of your initial software purchase (or two hours), additional phone support can be purchased by the minute, hour, month, or year. See our policies page for more details about purchasing technical support. |
TrainingOver The Phone TrainingOver the phone training is part of the free phone support offered within the first 90 days of the initial software purchase, up to two hours of total time.Over the phone training generally lasts an hour, and should be scheduled at least 24 hours in advance to ensure availability of a dedicated technical support trainer. During your training we generally cover software basics and frequently asked questions, but can also tailor the training session to answer your specific questions. If you have Internet access, we can also connect live to your computer and provide support so you can visually see what our trainer person is instructing you to do on the screens of your software. To schedule a time for your training, please call (248) 491-0200 or e-mail us at support@cmjdesigns.com. On-Site TrainingOn-site training is available. Please E-mail us for a free quote. |
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ReturnsPlease see our Policies page for more information on hardware and software returns. |
Lost Serial Numbers and PasswordsPlease see our Policies page for more information on lost serial numbers and software passwords. |
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Hardware Warranty IssuesHardware is covered under manufacturer's warranty for 2 years after purchase for Epson receipt printers and MMF cash drawers, and 1 year after purchase for other hardware. If your hardware is defective, please contact the appropriate manufacturer below. |
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Receipt Printers Epson Support: (562) 276-1314 Click for Epson Online Service and Support Click to find an Authorized Epson Service Provider Credit Card Readers Magtek Technical Support: (800) 788-6835 or (651) 415-6800 |
Bar Code Scanners Metrologic Technical Support: (800) 436-3876 Cash Drawers MMF Technical Support: (800) 769-1954 Keyboards Unitech Technical Support: (800) 861-8648 |