Category Archive for "Customer Service"

small business saturday

7 Ways To Prepare Your Spa For Small Business Saturday

When American Express started Small Business Saturdays, or at least when they got involved, small business owners rejoiced. Not only was it part of Amex’s plan to lower their rates for businesses, but it brought some love back to Main

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Hipaa

7 Tips on How to Be HIPAA Compliant with Your MedSpa

If you’re running a HIPAA complaint MedSpa, your clients know you’re offering the highest quality service. However, you’re walking a tightrope where you could be risking violations that could result in anything from $50,000 fines to time in jail. The first

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receptionist

5 Reasons to LOVE Your Receptionist

Today is National Receptionists Day! Created to highlight the tireless efforts of all receptionists and front desk personnel that keep businesses running smoothly the world over, this day is the perfect time to stop and reflect (and appreciate) this critical

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spa website

The Essential Features Your Online Booking System Should Have

Whether you’re running a day spa, skin care spa or massage business, having the right online booking system can be the difference between a full schedule and scrambling to try to find clients. Today’s customers are sophisticated. They demand state-of-the-art technology solutions

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marketing strategy

6 Essential Spa Marketing Strategies to Use in 2018

Time spent at a luxury spa is a wonderful treat for anyone and many potential customers are waiting. You can help them find your business with creative, effective spa marketing strategies. Spa treatments are more popular now than ever. There

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Beat the winter blues

How to Beat the Winter Blues in Your Spa

Do you feel like someone managed to zap all of the energy out of your normally happy spa? If you’re feeling this way, it probably isn’t in your head. It isn’t unusual for employee morale and mood to fall a

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