Online Support Forms

Fill out these forms to allow us to update, recover, or process information for your account.

Choose a link below to complete the selected form on the next page. Our customer support department will review your request and contact you within a business day to complete your request. If you have any questions, contact the customer support department by visiting support.medicalspasoftware.com.

Orchid Request for Service

If you would like to request service that allows Orchid Software to access your business and/or personal computer and/or customer information, you must fill out this form granting permission to access your data.
Request for Service

Print Approval Form

When you have reviewed all digital and hard copy proofs of your gift cards and are ready to approve the cards to be printed, you can fill out the Print Approval Form and printing will begin on your cards immediately.
Print Approval Form

Return Hardware

Return on hardware (cash drawers, printers, bar code scanners, etc.) if the hardware was damaged in shipping or is defective upon initially receiving the item(s). Your situation will be reviewed by Orchid Software.
Return Hardware

Serial Number Recovery

If you have misplaced your software serial number and need it reissued, fill out the Serial Number Replacement form to verify software ownership and your serial number will be reissued to you.
Serial Number Recovery

Database Password Recovery

If you have forgotten a database or employee password and cannot proceed without entering one into the software, we can attempt to recover the password for you.
Database Password Recovery

Update Account Information

If you would like to update or add information to your Orchid account you may fill out the Update Account Information form to verify ownership of the software.
Update Account Information

Account Password

If you would like to add, modify or remove a password to your Orchid account to limit accessibility to technical support, billing services, updating information, and information to any other Orchid Service.
Account Password

Domain Name Transfer

Complete the Transfer of Domain ownership in order to transfer a domain that is currently registered to Orchid Software, Inc into your own name. This will enable you to host your domain on a separate server with a different web hosting service.
Domain Name Transfer

Transfer of Ownership

If software by Orchid Software is sold or given to a new owner, the ownership of the software must be officially transferred by completing the Transfer of Ownership form. This will enable the new owner to be provided technical support and software updates.
Transfer Ownership